ActioNet Customer Experience (ACX)
By Crystal C. What is Customer Experience (CX)? In simplest terms, it is how your customers perceive and emotionally feel about their overall experience with your business before, during and after their transaction with you. Per OMB mandate, Circular A-11, Section 280, the government defines it as “a combination of factors that result from touchpoints… Read more »
ActioNet Moves into Phase Two of Reopening
By Lina J. 2020 has brought unprecedented changes to the way we all operate. Social, travel, and business practices have all needed to be rethought with safety and health in mind. Throughout the entirety of 2020, ActioNet has expertly followed the latest government and CDC recommendations to keep our ActioNeters, customers, and their families safe…. Read more »
The Cybersecurity Practice at ActioNet
by Andy S. Many of us working in the government space are aware of the massive data breach at the Office of Personnel Management (OPM) announced in 2015 that exposed the personal information of over 22 million government and contractor employees. In the Washington D.C. area at least, that made big news. If you don’t… Read more »
2020 Washington Post Top Workplaces – Seventh Year in a Row
By Jeff A. On June 15, 2020, ActioNet was named one the 2020 Washington Top Workplaces, achieving this honor for the Seventh Year in a Row. Twenty two years ago, I founded ActioNet with no money, very few contacts, but a Big Dream – To create an environment where talented people share common Core Values,… Read more »
ActioNet is 1 of 3 in the World
ActioNeters Celebrate Successful CMMI-SVC and CMMI-DEV Maturity Level 4 Certification Audits By Jeff A. In 2003, ActioNet received our SW-CMM Level 3 certification. We were one of the pioneers back in those days, but we did not stop there. Continuous Improvement is in our blood. At ActioNet, we have never settled for the status quo… Read more »
DOC NCO Ticketing on ServiceNow Go Live!
By Eric C The new Department of Commerce (DOC) NCO ServiceNow Ticketing application for the Center for Weather and Climate Prediction was successfully rolled out yesterday with no issue to our customers. We worked over the weekend and late night to do the cut-over and import in their legacy tickets. Today we will be in… Read more »
ActioNet Recertified for ISO 9001:2015 – Quality Management System
By Patricia C. ActioNet is a mature, process-oriented company dedicated to continually improving our services and solutions to ensure the highest quality and best value to our customers. The company continually invests in time and energy toward achieving and maintaining our International Standards Organization (ISO) 9001 Certification. ActioNet maintains our certification through annual external assessments… Read more »
ActioNet Attends ServiceNow Knowledge 19 Conference
By Eric C. Staying Ahead of the Innovation Curve ActioNet continues to look ahead for the latest and upcoming trends and best practices in cloud based technology and innovation. We recently attended the ServiceNow Knowledge 19 Conference during the week of May 6th. ServiceNow provided a jam-packed week of Key Note briefings from ServiceNow leadership,… Read more »