Case Studies
ActioNetCloud: Volpe Remedy Force ITSM Solution
The Department of Transportation Volpe IT Service Desk Team required a new Bulk Mailing Center (BMC) using the Remedyforce ITSM solution hosted in the cloud on Salesforce.com. The Project The client needed Remedyforce to allow integrated problem, knowledge, and CMDB tracking in junction with the use of the incident console, allowing Tier 1, 2 and 3 resources improved… Read more »