By Kim M.
ActioNet’s Quality Management System (QMS) integrates and encompasses all the processes, procedures and policies that support our core Business Service Offerings of Infrastructure Engineering, Software Engineering and Cyber Security.
We are pleased to announce our most recent Capability Maturity Model Integration for Services (CMMI-SVC) Level 3 Certification, in addition to our existing CMMI for Development (CMMI-DEV) Level 3, ISO 9000/20000/27000 and HDI Support Center Certifications. CMMI-SVC has evolved from the earlier CMMI-DEV, sharing 16 out of 24 process areas and tailored for use in the service industry.
ISO 20000 is a standard for the requirements of an IT Service Management System and is complemented by CMMI for Services, which provides a framework to support implementing improvement and measuring progress. ITIL is the most widely accepted approach to the management of IT services. ITIL’s framework creates an environment of continuous improvement where all of an organization’s resources are elevated by the proper implementation of best practices. This includes its people, processes and technology all working together seamlessly.
The ITIL V3 Service Delivery Processes, Procedures and Checklists that provide ActioNeters with the baseline ITIL Best Practice in Service Strategy, Service Design, Service Transition, Service Operations and Service Improvement. They can be tailored for each customer in order to ensure optimal service delivery is achieved. Our ITIL processes provide our practitioners with the information and knowledge needed to ensure that improvement opportunities are delivered efficiently and effectively to our customers and that they align with our customers business needs.
Our goal is to ensure the customer has a positive experience every time they utilize ActioNet services!