HDI Industry Insider, Volume 11, Issue 11, November 16, 2011
Congratulations to HDI’s Latest Certified Support Center: ActioNet FAA ATO National Service Center
The Federal Aviation Agency (FAA) National Service Center (NSC) is part of ActioNet’s Information Technology Contract, which services the FAA’s Air Traffic Organization (ATO). The primary function of the ATO is to move air traffic safely and efficiently. Providing 24×7 support to over 40,000 users and handling more than 400,000 calls per year, the NSC is the only FAA call center to achieve the HDI Support Center Certification. In addition, ActioNet has earned its SEI CMMI-DEV Maturity Level 3, ISO 20000, and ISO 9001:2008 certifications. Since its inception in 1998, ActioNet has successfully streamlined its processes and continues to provide outstanding service to its customers. ActioNet’s corporate culture is the source of its strength, and a commitment to clients, people, growth, and results has enabled ActioNet to reach new levels and be recognized as a premier IT solutions provider.