By Mike A
What do you get when you combine years of experience, ActioNet processes, customer focus and a love of superheroes? The Service Delivery Dynamic Duo!
Kate R and Mike A recently shared their passion for Service Delivery during an Interview with John “The Computer Guy” Gilroy. The interview will air on the Federal Tech Talk show of Federal News Radio, 1500 AM on August 1, 2017.
During the 40 minute interview, Kate and Mike discussed multiple topics including improving the customer experience through process and procedure, challenges and the future of Federal IT Contracting, ITIL, and what makes ActioNet so valuable to our clients.
Service Delivery is all about focusing on the processes and procedures we use every day to best serve our customers. It’s part of what we do in our roles as trusted advisors and Innogrators. Superior Service Delivery ensures that all of our customers get the same high quality support and that our processes are repeatable, documented and easy to follow.
Check out the interview today (Federal News Radio Tech Talk) and you too can be a Service Delivery Super Hero!