By John J. When someone asks you what ServiceNow does, what do you tell them? If you’re like most people, you tell them it’s an IT Service Management (ITSM) platform, or you might say it’s a trouble ticketing system used by the service desk to track incidents, problems and changes. If this is your answer,… Read more »
By Jeff M. What’s Going On? ActioNet has helped multiple federal agencies successfully migrate to, and operate in, the cloud allowing them to close out on premises data centers. There are hurdles and none more concerning than security in the cloud. In many cases, the risks and threats are like on premises. Supply chain attacks… Read more »
By David H. User Experience (UX) and User Interface (UI) design impact how humans interact with a product or services. Both require a human-first approach to be successful. UX design deals with the overall user journey interacting with a product and UI design deals with the touchpoints the user might encounter along the journey. If… Read more »
By Troy K. ActionNet was excited to attend the Salesforce webinar in December where the VP of Digital Transformation, Chris Radich, and Director of Customer Success, Michael Hornsby, discussed the current trends in Salesforce government customer experience (CX). Salesforce covered topics on the government’s perception on customer experience and the top five Salesforce use cases… Read more »
By Jeff A. Password Security is the front door to the house, and it is critical that policies for the strength of passwords and regular changes to those passwords are closely followed by all organizations. Anything less than 100% compliance runs the risk of a hacker entering the “front door” and gaining access to sensitive… Read more »
By Andy S. Two months ago, the Department of Defense released the Cybersecurity Maturity Model Certification (CMMC) 2.0 standards. The first version of CMMC had some issues that had put industry in a difficult position. Among them being the lack of flexibility around Plans of Action and Milestones (POA&Ms) and the need to be compliant… Read more »
By Jeff A. Long before the current COVID-19 paradigm shift in how and where people work, the two dominant technology trends were Internet of Things (IoT) and Artificial Intelligence (AI). These technologies evolved rapidly from the conceptual stage and fueled the current focus on Digital Transformation and Industrial Automation with companies such as Amazon and… Read more »
By Jeremy L. Major companies and government agencies that have already moved into the Cloud are looking for ways to continue to modernize their infrastructure. As they do, they start looking at containers. ActioNet has been able to assist many of these organizations in accomplishing this correctly and securely. This article describes what containers in… Read more »