Transformation and Modernization of Federal Government Processes into Digitized Workflows

January 3, 2023

By Eric C. Our Solution ActioNet is responsible for design, development, testing, training, release, and operations of over 47 applications on instances hosted on ServiceNow’s FedRAMP High GovCommunityCloud. ActioNet chose the ServiceNow platform because it is a multi-instance cloud infrastructure with high availability and complete data security. This platform enables all tasks, services, assets, people,… Read more »

Controlling the Hidden Cost of the Cloud

September 26, 2022

By Jeff M. Moving to the cloud is a lot like going shopping while you are hungry. You go into the store, you get what was on your list, but then you see the cookies and the ice cream, and you are going to make that new fish dinner next week with the side of… Read more »

Protecting Against Deepfakes

September 22, 2022

By Banji A. The tech world is extremely intriguing. Over the past few decades, we have witnessed the creation and evolution of new processes and technologies which have made human lives a bit (or a lot) easier. In the creative tech arena for instance, Adobe has delivered a suite of photo and video modification, animation… Read more »

ServiceNow Functionality Spotlight: Human Capital Management

June 16, 2022

By John J. When someone asks you what ServiceNow does, what do you tell them? If you’re like most people, you tell them it’s an IT Service Management (ITSM) platform, or you might say it’s a trouble ticketing system used by the service desk to track incidents, problems and changes. If this is your answer,… Read more »

Corralling the Cloud: Security in Todays Multi-Cloud Environments

June 14, 2022

By Jeff M. What’s Going On? ActioNet has helped multiple federal agencies successfully migrate to, and operate in, the cloud allowing them to close out on premises data centers. There are hurdles and none more concerning than security in the cloud. In many cases, the risks and threats are like on premises. Supply chain attacks… Read more »

Emerging UX/UI Engineering Trends: New Dimensions and Zero UI

June 8, 2022

By David H. User Experience (UX) and User Interface (UI) design impact how humans interact with a product or services. Both require a human-first approach to be successful. UX design deals with the overall user journey interacting with a product and UI design deals with the touchpoints the user might encounter along the journey. If… Read more »

Salesforce Government CX

March 21, 2022

By Troy K. ActionNet was excited to attend the Salesforce webinar in December where the VP of Digital Transformation, Chris Radich, and Director of Customer Success, Michael Hornsby, discussed the current trends in Salesforce government customer experience (CX). Salesforce covered topics on the government’s perception on customer experience and the top five Salesforce use cases… Read more »

Password Security – Protecting the Front Door

March 7, 2022

By Jeff A. Password Security is the front door to the house, and it is critical that policies for the strength of passwords and regular changes to those passwords are closely followed by all organizations.  Anything less than 100% compliance runs the risk of a hacker entering the “front door” and gaining access to sensitive… Read more »