As technology and organizational needs evolve, our customers are faced with ever increasing challenges of funding daily operations at the expense of investing in new initiatives. The ActioNet Innovation Center (AIC) is our innovation and transformation catalyst for helping clients succeed in an accelerating digital environment. We assist our customers to meet today’s financial challenges through innovative service delivery approaches and our belief that excellence in operations must continue to accompany technology transformation.

Two high tech faces looking at the ActioNet Innovation Logo

Our AIC provides an innovative, cost-effective approach to deliver premium services, using our defined methodologies to deliver the latest technologies in consistent, high-quality, assessments, planning, program management and secure service delivery framework(s). ActioNet Customer Experience (ACX) is our methodology for improving the interaction with our clients and other relevant stakeholders to improve outcomes such as achievement of stated SLAs, overall cost reductions, mitigating risk, and quantifiable customer satisfaction helping them accomplish their mission objectives. We offer a breadth of capabilities to our clients, including:

  • Digital Transformation – mission enablement via emerging technologies
  • Virtual Innovation Lab – digital sandbox to ideate, innovate, & create
  • Innovation Workshops – transform novel ideas into tangible solutions
  • Communities of Interest – connect professionals, promote collaboration
  • Customer Support – provide reach-back and technical support
  • Governance – adopt industry best practices for optimal performance
  • Strategic Direction – critical guidance on emerging IT trends
  • Vendor Relationships – providing value with industry-leading partners
  • Professional Development – mentoring/upskilling for career enrichment
We increase your organization’s agility and accelerate your time-to-market through highly flexible and adaptable Agile and DevSecOps practices.
  • Agile Software Development Life Cycle (SDLC) and Project Management advisory and coaching services
  • CMMI based full lifecycle agile software delivery
  • Agile team augmentation
  • Full DevSecOps for secure software development and deployment through automation of code and testing cycles to ensure seamless, high-confidence production deployments
  • Human Centered Design (HCD), UI/UX, Robotic Process Automation (RPA)
We utilize emerging technologies to deliver secure cloud-based and mobile-centric solutions that adapt to changing threats and vulnerabilities of today’s environment.
  • Cyber and CISO advisory services supporting CDM and Governance to drive investment priorities and address evolving risk
  • Security architecture and engineering integrated into the enterprise lifecycle
  • Continuous Cyber Operations through advanced analytics driving threat detection and remediation solutions
  • Holistic assessment and testing to ensure continuous monitoring and controls are protecting the enterprise
  • DevSecOps within our ActioNetAgile framework
  • Adaptive risk management to meet the cyber needs of tomorrow
Let our cloud experts assess your organization’s cloud readiness and develop an adoption roadmap that is suitable for your business objectives, people, processes, and operations. We provide end-to-end management and technical services to meet mission and end-user needs.
  • Full-scale assessment and tailored cloud strategy
  • Cloud Migration and Integration
  • Cloud Maintenance and Optimization
  • Mobile support and mobile application development
  • Secure, cost effective, and scalable 24/7/365 operations supporting on-premise, single/multi-cloud, or hybrid environments
  • Cloud technologies such as ServiceNow and Salesforce and support of multiple CSPs
We integrate and digitally transform your service desk needs ensuring reliable fulfillment and continuous availability of government and commercially-provided IT products and services.
  • Infrastructure services include the core infrastructure capacity and services for compute, storage and network access needed to support systems’ requirements. Platform services include systems engineering and integration technologies and environments to realize mission-enabling applications.
  • Managed end-user services with contact center through deskside support, delivering Tiers 0 through 3. ‘Shift-Left’ with our easily accessible, on-demand and highly automated user incident and request services that facilitates user self-help and resolution on first contact. Also offered are on premise dispatch, depot and walk-up service, as well as 24/7 contact support for any level, including VIP service.
  • A fully managed Unified Communications as a Service (UCaaS) solution including the hosted backend UC service, end-user UC application and device provisioning, and end-to-end O&M. Our UC desktop and mobile device solutions provide a robust set of communication capabilities for enterprise messaging, presence technology, online meetings, team collaboration, IP telephony (VoIP) and video conferencing.
  • DDos protection, managed vulnerability capability (e.g., end-to-end management that includes scanning, prioritization and patching on behalf of the customer), DR and COOP, identity and access management, secure messaging gateways, secure web gateways, and web application firewalls.
  • Our combination of user and non-user facing service offerings and tools (e.g., ServiceNow, SalesForce) are part of our suite of capabilities ensuring the operation, maintenance, versioning, upgrade, enhancements, transformation, and modernization of applications to meet mission objectives.