Cloud & Infrastructure Services

• Our Managed Cloud & Infrastructure Services unlock the full potential of modern cloud and hybrid environments enabling organizations to seamlessly build, migrate, scale, and optimize workloads across compute, storage, and network platforms.
• With 24x7x365 monitoring and proactive, multi-cloud management, we ensure continuous performance, security, and availability while reducing operational complexity.
• Our renowned experts provide end-to-end oversight, from architecture and deployment to ongoing optimization and cost management so you can stay focused on mission outcomes, not IT operations.
• By leveraging automation, real-time insights, and proven best practices, we deliver resilient, high-performing infrastructure that adapts to your evolving business needs.

Managed End User Services

• Our managed end-user services deliver a seamless end-to-end support experience from intelligent contact center operations to responsive deskside assistance covering Tier 0 through Tier 3.
• ‘Shift-Left’ with our easily accessible, on-demand and highly automated user incident and request services that facilitates user self-help and resolution on first contact.
• ActioNet also offers on-premise dispatch, depot, and walk-up service, as well as 24/7 contact support for any level, including VIP services ensuring every user receives fast, reliable, and personalized support whenever and wherever they need it.

Managed Unified Communications as a Service (UCaaS)

• ActioNet’s fully managed UCaaS solution delivers a secure, cloud-based communications ecosystem that seamlessly integrates hosted backend services with end-user applications and device provisioning, all supported by comprehensive, end-to-end operations and maintenance.
• Designed for today’s hybrid workforce, our desktop and mobile solutions enable a rich, unified experience across enterprise messaging, presence, online meetings, team collaboration, IP telephony (VoIP), and high-definition video conferencing.
• With built-in scalability, enterprise-grade security, and proactive performance management, we empower organizations to enhance productivity, streamline communication, and connect teams anytime, anywhere.

Managed Cybersecurity Services

• Our Managed Cybersecurity Services provide comprehensive, always-on protection across your digital enterprise—defending against evolving threats while enabling mission continuity and resilience.
• From advanced DDoS mitigation to fully managed vulnerability management including intelligent risk prioritization and rapid remediation, we proactively reduce your attack surface.
• ActioNet’s integrated capabilities span disaster recovery (DR) and continuity of operations (COOP), identity and access management, and secure messaging and web gateways, all reinforced by robust web application firewalls.
• Backed by real-time monitoring, threat intelligence, and expert security operations, we deliver a unified, defense strategy that safeguards critical assets, ensures compliance, and strengthens your organization’s security posture.

Managed Low/No-code Services

• ActioNet Managed Low/No-Code Services accelerate digital transformation by combining powerful platforms, such as ServiceNow, Salesforce, and other leading tools, with deep operational expertise to deliver rapid, scalable solutions.
• We provide end-to-end lifecycle support across both user-facing and back-end applications, including continuous operation, maintenance, versioning, upgrades, and enhancements.
• By enabling rapid configuration over custom development, we reduce time-to-value while maintaining flexibility and governance.
• Our approach modernizes legacy workflows, automates business processes, and empowers organizations to quickly adapt to evolving mission needs—driving efficiency, innovation, and measurable outcomes.

Managed Engineering & Installation (E&I) Services

• Our Managed Engineering & Installation (E&I) Services deliver end-to-end expertise to design, deploy, and optimize high-performance infrastructure environments anywhere in the world.
• We begin with comprehensive site surveys to assess physical layouts, network requirements, and environmental conditions—ensuring every solution is tailored for performance, scalability, and resiliency. From structured cabling and wireless/wired network deployments to advanced AV solutions such as video walls, we provide seamless installations, upgrades, and continuous optimization.
• Backed by disciplined project management and expert engineering, ActioNet’s globally renowned E&I services ensure on-time, on-budget delivery with minimal disruption—driving superior user experiences and long-term operational excellence.

What We Did

Our customer desired a managed service desk solution for end-user IT support. They were transitioning their on-premise contact centers and support to a centralized managed shared services mode to be more scalable, modernized, and expansive in terms of support provided. Additionally, deskside support was transformed to service tiers, including VIP service.

Outcome

Delivered the ActioNetDesk™ ITIL/HDI-based service desk that provided our customer with a Single Point of Contact (SPOC) solution on a cloud-based, FedRAMP certified automated call distribution platform.

• > 90% First Call Resolution Exceeding Customer Requirements
• 97% Customer Satisfaction Ratings
• 60% Increase in Efficiency with Searchable Knowledge Base articles and Interactive Customer Dashboards