Salesforce Government CX
By Troy K. ActionNet was excited to attend the Salesforce webinar in December where the VP of Digital Transformation, Chris Radich, and Director of Customer Success, Michael Hornsby, discussed the current trends in Salesforce government customer experience (CX). Salesforce covered topics on the government’s perception on customer experience and the top five Salesforce use cases… Read more »
ActioNet Customer Experience
By Kate R. ActioNet Customer Experience (ACX)™ means viewing the delivery of our various services and support through the lens of a user’s experience. ActioNet is committed to CX and has embedded CX practices not only via the services and support we provide to our valued clients, but also by ensuring that ACX is embraced… Read more »
Password Security – Protecting the Front Door
By Jeff A. Password Security is the front door to the house, and it is critical that policies for the strength of passwords and regular changes to those passwords are closely followed by all organizations. Anything less than 100% compliance runs the risk of a hacker entering the “front door” and gaining access to sensitive… Read more »
Work Hard, Play Hard and Be Your Very Best
By Ashley C. 24 years ago, I founded ActioNet with no money, very few contacts, but a Big Dream – To create an environment where talented people share common Core Values, Work Hard, Play Hard and Be their Very Best. Leading transformation starts with a Vision and the ability to energize and enable our ActioNeters to break through boundaries and… Read more »
ActioNet Sponsors American Red Cross Clothing Drive
By Michelle B. ActioNet is collecting new and gently used men’s, women’s, children’s and infant’s clothing starting in February 2022 through April 30, 2022. Items can be donated by dropping off at ActioNet HQ Reception Area. Acceptable items include coats, hats, gloves, sweaters, dresses, shirts, blouses, pants, jeans, ties, belts, socks, shoes, and boots. Whether… Read more »
ActioNet named a 2022 Best Workplaces for Commuters
By Mandi B. ActioNet has once again been recognized as one of the Best Workplaces for Commuters in 2022! ActioNet is among a select group of U.S. companies recognized by Best Workplaces for Commuters (BWC) for offering commuting alternatives to employees, such as teleworking and alternative work schedules. Not only does this reduce our carbon… Read more »
Happy Lunar New Year – Year of the Tiger 2022
By Karen T. The 2022 Lunar New Year starts on February 1. It is the year of the Tiger who brings leadership, strength and, with the water element, carries a great sense of justice, sociability, and openness to new experiences. 2022 will be a great year of enthusiasm and dynamism, of giving our best and… Read more »
CMMC 2.0 – Don’t Wait. Get Secure.
By Andy S. Two months ago, the Department of Defense released the Cybersecurity Maturity Model Certification (CMMC) 2.0 standards. The first version of CMMC had some issues that had put industry in a difficult position. Among them being the lack of flexibility around Plans of Action and Milestones (POA&Ms) and the need to be compliant… Read more »