By Mengistu W. Throughout our general lives, it is common courtesy to hold doors open when we see someone else approaching. While this is a kind gesture, at ActioNet we need to ensure the security of our facilities. To keep our employees, equipment and documents safe, it is critical that our security team can identify… Read more »
By Reuben M. ActioNet is excited to announce our recent successful milestone of achieving Premier Partner status with ServiceNow! ActioNet and ServiceNow continue our long-standing strategic partnership providing implementation, process re-engineering, development, engagement management, testing, training and hosting services on the ServiceNow Platform to our Federal clients on a secure FedRAMP High platform. To achieve… Read more »
By Crystal C. What is Customer Experience (CX)? In simplest terms, it is how your customers perceive and emotionally feel about their overall experience with your business before, during and after their transaction with you. Per OMB mandate, Circular A-11, Section 280, the government defines it as “a combination of factors that result from touchpoints… Read more »
By Lina J. 2020 has brought unprecedented changes to the way we all operate. Social, travel, and business practices have all needed to be rethought with safety and health in mind. Throughout the entirety of 2020, ActioNet has expertly followed the latest government and CDC recommendations to keep our ActioNeters, customers, and their families safe…. Read more »
by Andy S. Many of us working in the government space are aware of the massive data breach at the Office of Personnel Management (OPM) announced in 2015 that exposed the personal information of over 22 million government and contractor employees. In the Washington D.C. area at least, that made big news. If you don’t… Read more »
By Jeff A. On June 15, 2020, ActioNet was named one the 2020 Washington Top Workplaces, achieving this honor for the Seventh Year in a Row. Twenty two years ago, I founded ActioNet with no money, very few contacts, but a Big Dream – To create an environment where talented people share common Core Values,… Read more »
ActioNeters Celebrate Successful CMMI-SVC and CMMI-DEV Maturity Level 4 Certification Audits By Jeff A. In 2003, ActioNet received our SW-CMM Level 3 certification. We were one of the pioneers back in those days, but we did not stop there. Continuous Improvement is in our blood. At ActioNet, we have never settled for the status quo… Read more »
By Eric C The new Department of Commerce (DOC) NCO ServiceNow Ticketing application for the Center for Weather and Climate Prediction was successfully rolled out yesterday with no issue to our customers. We worked over the weekend and late night to do the cut-over and import in their legacy tickets. Today we will be in… Read more »