ActioNet announced today that it has achieved its HDI Support Center Certification. HDI, the world’s largest membership association for IT service and support professionals and the premier certification body for the industry, offers the industry’s leading certification program for support centers.
To achieve this prestigious designation, ActioNet successfully underwent a thorough on-site audit of its FAA National Service Center (NSC) to verify its compliance with the HDI Support Center Certification Standard. The FAA NSC handles over 400,000 Calls per year and operates 7X24. “Achieving HDI Support Center Certification is proof of ActioNet’s dedication to quality operations, continuous improvement, strategic vision, a positive work environment, and high levels of customer service, and we are delighted to award this certification to the FAA NSC,” stated Pat Albright, HDI’s manager of Services.
First introduced in 2000, the HDI Support Center Certification program is the only open industry standards program for the certification of support center quality. HDI Support Center Certification is designed to improve the effectiveness of the support services industry and support organizations by providing an industry standard that is recognized worldwide, and an accompanying certification program. Evaluation is based on a set of activities, each with four levels of maturity used to evaluate the support center. To become an HDI Certified Support Center, a support center must achieve minimum scores as defined by the HDI International Certification Standards Committee.
“ActioNet clearly exemplifies excellence in all of the core areas on which the HDI Support Center Certification program focuses: leadership, policy and strategy, people management, resources, process and procedure, people satisfaction, customer satisfaction, and performance results,” stated Craig Baxter, HDI’s managing director.
“This certification is a natural extension to implement best practices in all areas within ActioNet. We are always looking for how we can provide outstanding services to our customers” stated Michele Hoopes, ActioNet’s Chief Quality Officer (CQO).
HDI is a global IT service and technical support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for IT service and technical support emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities, and the largest industry event, the HDI Annual Conference & Expo. Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit www.ThinkHDI.com or call +1 719.268.0174. HDI is part of UBM TechWeb, a division of UBM plc.
To see a list of HDI Certified Support Centers please click here.
About ActioNet, Inc.
ActioNet, Inc., headquartered in Vienna, Virginia, is a CMMI-DEV Level 4 and CMMI-SVC Level 4 appraised, ISO 20000 and ISO 9001:2015 registered, and woman-owned IT Engineering firm with strong qualifications and expertise in Program Management, Infrastructure Solutions, Information Assurance, Software Engineering, and IT Business Governance. We have established Technical Centers of Excellence in IT Service Management (ITSM), SharePoint and Cyber Security. ActioNet has a strong corporate commitment to customer service, employee growth and quality. ActioNet has outstanding past performance, as evidenced by our “Exceeds Customer Expectations” rating from Dun & Bradstreet, and a 92 out of 100 rating from Open Ratings. ActioNet holds the highest 4A1 Financial Rating from Dun & Bradstreet. ActioNet was named one of Virginia’s Fantastic 50 in 2011 for the eighth year in a row.
For more information, please visit our website at www.actionet.com
Michelle Barnes, 703-204-0090 Ext.102, [email protected].