April 17, 2013

Vienna, VA

ActioNet’s Remedy Practice attended the Bomgar Partner Certification Event in Atlanta, April 8 – 10, 2013.  Bomgar provides enterprise remote support solutions that enable support technicians to securely access nearly any computer or mobile device, regardless of location, language or operating system.  ActioNet’s Tony Worthington, Doug Blair and Eric Chasteen achieved certification from Bomgar’s Partner Certification Event.  This included a 2-day deep dive into features, configuration, security, and setup of Bomgar’s Remote Access appliance, followed by a 1-day sales and support training.

“Bomgar is the market leader in secure remote support software and was the natural choice when we decided to diversify our product portfolio in this arena,” said Jeffrey Abish, ActioNet’s EVP & CTO. “We are excited to offer Bomgar’s remote support solutions to our customer base and help them better address the technical support issues that result from increased mobility.”

Bomgar’s appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world — Windows, Mac, Linux, iOS, Android, BlackBerry and more.

ActioNet’s Doug Blair, Tony Worthington, & Eric Chasteen achieved Bomgar Admin Certification

IT support has become increasingly complex with constant introduction of new mobile devices, paired with the persistent threat of security breaches. To keep pace with demand for efficient and effective technical support, IT needs remote support reaching across multiple operating systems and computing devices, including laptops, smartphones and tablets. ActioNet teamed with Bomgar enables IT technicians to remotely support devices anywhere, whether behind or outside the firewall—speeding time-to-resolution and improving service levels. Bomgar also provides a comprehensive set of security features on the market to protect the integrity and security of your systems and data.

“We are pleased to add ActioNet, Inc. as a referral and services partner.” said Russ Duffey, vice president of strategic alliances at Bomgar Corporation. “ActioNet’s expertise and customer base make an ideal partner to expand Bomgar’s proven remote support software into the Federal Sector.”

ActioNet’s Remedy Practice is positioned and ready to provide Bomgar to any Federal Government IT organization looking to improve service levels, centralize support processes, and strengthen compliance. Integrating Bomgar’s remote support solutions significantly reduces incident response and resolution times, reducing on-site dispatches, increases first call resolution and boosts customer satisfaction.

ActioNet’s ITSM Practice provides a unified people, process and technology solution to the Federal Sector IT enterprise. Our industry leading services and partner products include working with our customers as their “trusted advisor” in implementing sound IT service strategy, design, transition, operation and continuous service improvement methodologies. We apply ITIL, ISO 20000, and HDI processes and integrate those processes into the ITSM solution platform both on-premise and in the cloud.

About Bomgar

Bomgar provides remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world — including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 6,500 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris and London.

About ActioNet, Inc.

ActioNet, Inc., headquartered in Vienna, Virginia, is a CMMI-DEV Level 4 and CMMI-SVC Level 4, ISO 20000, ISO 9001:2015, ISO 27001, and woman-owned IT Services Firm with strong qualifications and expertise in Program Management, Infrastructure Solutions, Information Assurance, Software Engineering and IT Business Governance. As a process-oriented company, ActioNet also follows the Project Management Institute (PMI) methodology as well as Information Technology Infrastructure Library (ITIL) standards. ActioNet has outstanding past performance, as evidenced by our “Exceeds Customer Expectations” rating from Dun & Bradstreet and a 92 out of 100 rating from Open Ratings. ActioNet holds the highest 3A1 Financial Rating from Dun & Bradstreet. ActioNet was named one of Virginia’s Fantastic 50 winners in 2011 for the eighth year in a row.

For more information, please visit our website at www.actionet.com


Michelle Barnes, 703-204-0090 Ext. 102, [email protected]